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that care for
your success

that care for
your success

About Tata Protect

At Tata Motors, we believe in enhancing your performance with services built around your needs. Our services are meticulously created to ensure your success with quicker repairs, better uptime, and faster resolution of queries. The offerings of Tata Protect have been divided according to the requirements that may arise during transit and delivery. Explore the world of Tata Protect and choose the services that best suit your business needs.

Tata Motors
Tata Motors
TATA Zippy

With Tata Zippy, we aim to address and resolve 90% of complaints within a maximum 48-hour time frame. Our customers are our assets, and their satisfaction is our priority, which is why we provide fast and efficient assistance throughout their ownership experience.

Through this process, we carefully monitor and ensure smooth performance on time to provide customer and product support within the country for our newly launched models (or our top 3 models based on volume) during the warranty period.

Tata Shield

Providing timely and efficient support during inconvenience and frustration caused by accidents is our top priority. We ensure your peace of mind and convenience by getting your vehicles back on the road as soon as possible.

With a holistic approach and commitment, we try to minimize the amount of downtime for our customers’ damaged vehicles. We aim for swift restoration of your vehicles and to get 90% of these vehicles running on the roads within a time frame of 60 days.

TATA Genuine Parts

We understand the importance of having TATA Genuine Parts easily accessible, when necessary, even if it's for our newly launched models or our top 3 models based on volume. To provide our customers with round-the-clock availability of TATA Genuine vital spare parts at our service stations across the country, we have employed a process with immense care and concern for our customers.

We prioritize your peace of mind and satisfaction. We make sure that these crucial parts are 100% available for our customers, so they can rely on us to quickly address their needs for repair and vehicle maintenance.

TATA Alert

Experiencing a vehicle breakdown can be bothersome and stressful. With TATA Alert, we want to assure our customers that we are fully equipped and committed to resolving such situations as soon as possible. We try our best to minimize the disruption caused by breakdowns and get your vehicle functioning as quickly as possible. We strive to provide the assistance you need in stressful situations for your total peace of mind and satisfaction.

It is through TATA Alert, that we ensure the availability of reliable onsite breakdown assistance infrastructure at our workshops. We aim to restore 85% of breakdown vehicles within a maximum time frame of 72 hours, through prompt and efficient assistance.

Express Service

We understand that your time is your asset, and we want to minimise the inconvenience that service and repairs cause. We are dedicated to delivering you with a prompt and seamless service experience through our committed resources and efficient workflow. We strive to deliver excellent service to ensure your vehicle receives the necessary attention, thereby prioritizing your convenience and satisfaction.

Created with a strong focus on caring for our customers, Express Service employs the shortest possible downtime for selected scheduled services and small repair jobs. Our dedicated express bays, special tools, exclusive manpower, and easily available parts in our authorised workshops ensure the prompt service your vehicle deserves. Under the Express Service, our goal is to complete 85% of jobs within a maximum time frame of 8 hours.

Value Added Services

Made with utmost care for our customers, our Value Added Services aim to assure them of our commitment to effectively manage the maintenance and upkeep of their vehicles. We try to minimise downtime while ensuring the best performance for your vehicle.

We offer comprehensive AMC (Annual Maintenance Contract) or service packages that cater to the specific needs of your vehicle. To provide you with convenience and peace of mind, we aim to cover a minimum of 50% of vehicles under these packages. You can rely on us to ensure the longevity and performance of your vehicle, so you can focus on what’s important to you.

We realise the importance of timely service and resolution, which is why we carefully monitor each complaint with a dedicated timeline until it is satisfactorily resolved. Our goal is to resolve 90% of complaints within a maximum time frame of 72 hours. We value your satisfaction and trust in our service and aim to address your concerns quickly and effectively.

We give prominence to the concerns and feedback of our customers and have established a customer-centric process to make sure that every complaint is acknowledged. All customer complaints received through email, phone, Facebook, or other channels are diligently registered with our Customer Assistance Center (CAC).

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